What happens if my swap is put on hold?

Last updated 15 October 2026

Very rarely, a deposit is paused for a short review before the swap runs. It isn't part of a normal swap. You get a case number, and support keeps you updated until the case is closed.

What to do:

  1. Contact support at support@ghostswap.io or in the live chat. Send your swap ID, the deposit transaction hash and an address you control for a refund.
  2. Support tells you exactly what's needed to finish the review.

Every case ends one of two ways: the swap completes and the coins go to your address, or the deposit is returned to an address you control, whenever the review allows a return.

GhostSwap holds no user balances, so a held deposit isn't money GhostSwap keeps.

Full guide: Swap delayed or on hold?